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Welcome to this month's newsletter! Read on below for useful insights on new features and helpful hints and guidelines for getting the best out of your Which50 experience.


TIP - Consent Management & GDPR Auditing


The Compliance Portal provides useful functionality for Consent Management and GDPR auditing - you'll find the Compliance icon on the Homepage of Which50. This portal can be used to view all of the communications that have been sent to a particular contact, and these details can be crucial to provide in case of a GDPR information request.


The key features of the Compliance Portal allow you to search for a contact via their Email or SMS details, and then view their communication history, and review & edit their consent status. This information can also be exported, if required, as part of a Subject Access Request.

Click here for more info

TIP - Service/Operational Comms

When building your campaign, selecting a 'Service' Email/SMS (as shown in the screenshot below) will create one just like normal albeit with a key difference. Sending a Service communication will ignore your contacts' Consent Status.

This will allow your contacts to opt out of receiving marketing materials, but still remain subscribed to receive important information, sent via these Service messages. There is no option to opt out of a Service Email or SMS.


Use this feature to inform your contacts of important info, details, or action required. You can be sure that the comms will reach everyone possible.

Click here for more info

IMPROVEMENT - Which50 Notification Suite


If you have set up a campaign that has Daily recurring activities, there is a new notification that will be automatically created and sent to you after the completion of the task, letting you know what was sent and when, each day.

This notification is part of the new Which50 Notification Suite.


That's all for now, we will be back with more Which50 Tips & Tricks next month.
Click the button below to see a list of all the 
past Tips and Tricks you may have missed!

Visit our Tips & Tricks archive

If you need any help or would like further info on any of the features highlighted here please check out our Help Centre or send us an email at: support@customerminds.com

Hermitage House, 7-9 Sandford Road, Ranelagh, Dublin 6, D06 E2H7

Web - www.customerminds.com


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