Re-engagement / Dormancy
Proactive Prevention
Reconnect with dormant members and reignite interest in your offerings. These journeys use existing data to deliver timely, relevant messages that encourage re-engagement — helping you extract more value from your existing customer base.
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Key Outcomes & Benefits:
- Win back inactive members with targeted campaigns that reignite interest and drive renewed engagement.
- Increase the lifetime value of your existing customer base by encouraging repeat interactions and deeper relationships.
- Reduce churn by identifying early signs of dormancy and acting before customers disengage completely.
Key Features:
- Data-driven segmentation to identify dormant customers based on activity levels, product usage, or time lapsed.
- Automated re-engagement journeys with personalised messaging across Email, SMS, and Webforms.
- Response tracking and follow-up triggers to tailor next steps based on each customer’s interaction.
Re-engagement / Dormancy
Proactive Prevention
Reconnect with dormant members and reignite interest in your offerings. These journeys use existing data to deliver timely, relevant messages that encourage re-engagement — helping you extract more value from your existing customer base.
Useful Links
Clicks the links below for further valuable resources and information.
Key Outcomes & Benefits:
- Win back inactive members with targeted campaigns that reignite interest and drive renewed engagement.
- Increase the lifetime value of your existing customer base by encouraging repeat interactions and deeper relationships.
- Reduce churn by identifying early signs of dormancy and acting before customers disengage completely.
Key Features:
- Data-driven segmentation to identify dormant customers based on activity levels, product usage, or time lapsed.
- Automated re-engagement journeys with personalised messaging across Email, SMS, and Webforms.
- Response tracking and follow-up triggers to tailor next steps based on each customer’s interaction.