Collections & Recoveries
Want to see a 60% increase in your rate of collections?
Handle sensitive arrears journeys with care and efficiency. These automated, data-driven workflows help you reach customers with tailored messages that encourage action, offer support, and guide them towards resolution - all while maintaining compliance and customer trust.
Reduce your Cost to Serve
Key Outcomes & Benefits:
- Temporary payment arrangements can be offered to customers giving them time until their financial circumstances improve so they can resume normal payments.
- Flexible payment arrangements can be offered to customers via dynamic, self-serve journeys - avoiding awkward and resource heavy call-centre engagement.
Key Features:
- Secure Email/SMS sent to customer with encrypted ‘Unique ID’ embedded in the weblink.
- Multi-view Webform allows customer to choose the payment arrangement that best suits their circumstances.
- Dynamic webform elements will offer alternative options to each customer based on your existing data and rules.
- Automated emails are sent to the customer and the service provider with a copy of the payment plan that has been setup.
Collections & Recoveries
Want to see a 60% increase in your rate of collections?
Handle sensitive arrears journeys with care and efficiency. These automated, data-driven workflows help you reach customers with tailored messages that encourage action, offer support, and guide them towards resolution - all while maintaining compliance and customer trust.
Useful Links
Clicks the links below for further valuable resources and information.
Key Outcomes & Benefits:
- Temporary payment arrangements can be offered to customers giving them time until their financial circumstances improve so they can resume normal payments.
- Flexible payment arrangements can be offered to customers via dynamic, self-serve journeys - avoiding awkward and resource heavy call-centre engagement.
Key Features:
- Secure Email/SMS sent to customer with encrypted ‘Unique ID’ embedded in the weblink.
- Multi-view Webform allows customer to choose the payment arrangement that best suits their circumstances.
- Dynamic webform elements will offer alternative options to each customer based on your existing data and rules.
- Automated emails are sent to the customer and the service provider with a copy of the payment plan that has been setup.